Welcome to Palm Beach County E 9-1-1 on the Net

We are very happy to welcome you to the OFFICIAL website for the Palm Beach County E 9-1-1 System . The homepage will serve as a public education tool to inform the public on the features and function of the 9-1-1 system. By logging in, 9-1-1 professionals, such as telecommunicators / dispatcher and 9-1-1 Center managers, will have access to important information regarding training, operational procedures, legislative updates and much more.


		Palm Beach County Enhanced 9-1-1 System Prepares for the Future Posted by : pbc.madler on Thursday, October 16, 2008 - 09:13 PM
		71 Reads On December 15th, 1981, Palm Beach County put only the second Enhanced 9-1-1 System in Florida into service. Calls to 9-1-1 were routed to the correct Public Safety Answering Point (PSAP) with the telephone number of the caller's phone and location. 27 years later, times have changed. The majority of 9-1-1 calls come from wireless telephones, although we have been able to provide the wireless caller's telephone number and location, new technologies are not able to access the 9-1-1 system such as text messaging utilized by the deaf community and many young people, internet chat, video, pictures and automatic crash notification information from vehicles. 1008 More words


		9-1-1 System Chocking on NON-Emergency Calls Posted by : pbc.madler on Wednesday, August 06, 2008 - 02:43 PM
		138 Reads Pranksters, clueless callers block lines for legitimate crises By Alex Johnson Reporter MSNBC updated 6:30 p.m. ET, Tues., Aug. 5, 2008 Which of these is an emergency? • A Subway sandwich shop in Florida leaves the mayo and mustard off a customer’s order. • A Texas man can’t get a cab. • A Tennessee man’s stepfather keeps nagging him to do the laundry. To hear callers to 911 emergency lines tell it, all are. Eddie Mitchell, a 911 dispatcher in Rancho Cordova, Calif., near Sacramento, likes to tell the story of the caller who demanded to know why the Transportation Department hadn’t mowed the grass. Another wanted to know how to use his cell phone. 1147 More words


		The future is now for PBC 911 Posted by : pbc.madler on Monday, June 30, 2008 - 08:15 PM
		212 Reads Published June 8th, 2008 By John Johnston Managing Editor, Boca Raton News What do New York City and Los Angeles have in common with Palm Beach County? “Beam me up Scotty” is about to become more of a reality as all three are on the cutting edge of developing the next generation of 911 emergency systems. And in the Palm Beach County case, more than $10 million has been approved by the State E-911 Board to upgrade the county’s 911 system to an Internet Protocol (IP) based system. Three separate grants are involved said commissioners, requiring a total county match of $4.25 million that is available from existing non-ad-valorem 911 funds. The Changes What this means in real life could include the following: A retailer calls 911 to report a robbery and submits the suspect’s photo via cell phone. A deaf person sends a 911-text message reporting a fire. Motorists traveling I-95 receive cell phone alerts warning of a hazardous materials spill, or a jackknifed 18-wheeler ahead. Videos of a fast approaching storm can be sent to 911. 418 More words


		National Public-Safety Telecommunicators Week Posted by : pbc.madler on Thursday, April 12, 2007 - 01:45 PM
		811 Reads The true first responders are the telecommunicators that answer your 9-1-1 calls. The first voice you hear, when you need help, whether it is a loved one that is injured or critically ill on a holiday, a fire alarm or intruder in the wee hours of the morning, or an automobile accident on the way to work, they are there to gather pertinent information and dispatch the police, fire/rescue or medical help and even provide instructions to manage the situation until help arrives. We often say thank you to the responders on the scene. This week we take time to thank the true first responders. At the Board of County Commissioners meeting on April 10, 2007, Commissioner Jess R. Santamaria presented a proclamation declaring the week of April 8 - 14, 2007 as “Public Safety Telecommunicators Week” in Palm Beach County. Pictured above (l to r): Commissioner Jess R. Santamaria, Pat Wehrle, Mark Adler and Eric Smith. PROCLAMATION OF THE BOARD OF COUNTY COMMISSIONERS OF PALM BEACH COUNTY, FLORIDA, DECLARING THE WEEK OF APRIL 8-14, 2007, AS PALM BEACH COUNTY PUBLIC SAFETY TELECOMMUNICATORS WEEK WHEREAS, thousands of dedicated public safety telecommunications personnel daily serve the nation by answering 9-1-1 calls for police, fire, emergency medical services, and dispatching the appropriate assistance as quickly as possible; and To view the proclamation CLICK HERE. To view pictures of the 2007 NPSTW Cruise CLICK HERE. 471 More words


		9-1-1 Education Materials for Kids Posted by : pbc.madler on Monday, February 13, 2006 - 05:20 PM
		555 Reads In an effort to assist teachers and 9-1-1 professionals teach young ones the proper use of the 9-1-1 telephone system, the public education team has produced an on-line coloring book that can be viewed and printed as often as necessary. This coloring book is in Adobe Acrobat format for universal access. To view and print the 9-1-1 Coloring & Activity Book CLICK HERE. Test Your ability to know when to call 9-1-1! To view and print the Is It 9-1-1 or not Work Sheet CLICK HERE. Are you willing to take the pledge to use 9-1-1 properly. To print out The PledgeCLICK HERE. 116 More words


		9-1-1 for the Deaf and Hearing Impaired Posted by : pbc.madler on Monday, June 13, 2005 - 06:29 PM
		694 Reads Some one-hundred-fifty thousand residents of Palm Beach County have a significant hearing loss. About ten thousand use a telecommunications device for the deaf also known as a TDD or TTY. For those who cannot hear a telephone, a TTY enables them to communicate by typing back and forth between TTY users. How can a TTY user get help in an emergency? (See “Hearing & Speech Impaired & 9-1-1” on the F.A.Q. Page.) 659 More words


		9-1-1: What You Need to Know About VoIP Posted by : pbc.madler on Wednesday, February 16, 2005 - 02:29 PM
		664 Reads The following CONSUMER ALERT was issued by the Attorney General of the State of Texas. To view a copy of the actual document click here. Consumers who are considering buying Internet-based telephone services should be aware that not all such services provide access to the 9-1-1 network. Sometimes 9-1-1 service is provided but is not the full service we are used to receiving via regular wireline telephones. When a person calls 9-1-1 from a wireline telephone, emergency service providers automatically know the caller’s location and can direct emergency personnel to that location even if the caller is not able to provide an address. 299 More words


		Technology Trips Over 911 Call Posted by : pbc.madler on Friday, February 04, 2005 - 06:07 PM
		580 Reads 08:12 AM CST on Friday, February 4, 2005 By Vicente Arenas / KHOU 11 News, Houston A young girl found out the hard way Thursday that not all phone companies provide a connection to emergency services. As her mother and father were being shot during a home invasion, she tried to call 911, but couldn't get through. Joyce John tried to call 911, but the Internet phone service her family uses didn't offer that capability. This problem could affect thousands of people who use the Internet for their phone service. Peter John describes how bullets flew through his home as he and his wife tried to fight off two would-be robbers. "And he point the gun toward me like this. The guy put the gun to my chest. I told him that my daughter's upstairs," said John. "Next thing I know, I hear shots in two or three seconds. She was screaming Joyce, Joyce call the police call 911," said his daughter, Joyce. 425 More words


		VoIP Does Not Support Traditional Enhanced 9-1-1 Posted by : pbc.madler on Friday, March 19, 2004 - 07:01 PM
		622 Reads A new technology stands ready to transform the landscape of telephone service. Consumers with an existing high speed internet connection such an BellSouth’s “Fast Access” or Adelphia’s “PowerLink” will be able to purchase telephone service that utilizes the internet to make and receive telephone calls.. They also offer free or inexpensive long distance calling to the whole northern hemisphere along with other new features that are unavailable or expensive with conventional wire-line telephone service. Vonage is one company that presently offers “broadband” or VoIP telephone service. AT&T, BellSouth and others will be rolling out this new technology within months.One feature of this service is the ability to make and receive telephone calls wherever a high speed internet connection is available. This means that if I travel, I can take my phone with me and plug it into high speed or broadband connections wherever I go.Unfortunately, this new technology currently DOES NOT support traditional enhanced 9-1-1 service! Since the VoIP telephone is mobile and because of the nature of the internet, routing calls to 9-1-1 answering points automatically over 9-1-1 lines is not possible. Currently, there is no provision to transmit the caller’s telephone number and location to the 9-1-1 call-taker. 554 More words


		Master Street Address Guide Look-up Posted by : pbc.madler on Friday, March 19, 2004 - 12:46 PM
		955 Reads The Master Street Address Guide or MSAG is a list of streets and their attributes used to determine the routing of 9-1-1 calls to the appropriate 9-1-1 answering points. Palm Beach County 9-1-1 Management has provided the ability to SEARCH THE MSAG to see which police and fire/rescue agency responds to 9-1-1 calls originating on a street. By entering the street name, all the streets with that name will be displayed. Since some streets may run through various jurisdictions or there are multiple streets with the same name, the address ranges and community will further identify the street and or address you are looking for. You may also sort that list by clicking on the heading that you wish to sort by. This list will be updated on a monthly basis to ensure the most current information is made available. 357 More words



	Stories Palm Beach County Enhanced 9-1-1 System Prepares for the Future (Oct 16, 2008) 9-1-1 System Chocking on NON-Emergency Calls (Aug 06, 2008) The future is now for PBC 911 (Jun 30, 2008) National Public-Safety Telecommunicators Week (Apr 12, 2007) 9-1-1 Education Materials for Kids (Feb 13, 2006) 9-1-1 for the Deaf and Hearing Impaired (Jun 13, 2005) 9-1-1: What You Need to Know About VoIP (Feb 16, 2005) Technology Trips Over 911 Call (Feb 04, 2005) VoIP Does Not Support Traditional Enhanced 9-1-1 (Mar 19, 2004) Master Street Address Guide Look-up (Mar 19, 2004)



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	Past Articles Wednesday, January 28 "The Voices" (7) Wednesday, December 24 9-1-1 Your Public Safety Life Line (8) Tuesday, November 25 A Nice Little 9-1-1 Horror Story (8) Is Your Number Up? (8) Friday, November 14 Wireless Enhanced 9-1-1 in Palm Beach County (9)

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