Palm Beach County 9-1-1 FAQs (frequently-asked questions)

No. The equipment and people are trained to recognize incoming calls from TDD callers. To speed up the connection process, the caller can tap the space bar or some keys which will automatically activate a reply from the 9-1-1 equipment.

Yes. Each answering position is equipped with a TDD that is integrated into the telephone system to make the connection and communication fast and efficient. Telecommunicators are also required to have regular training in the operation of the TDD and communications with the deaf and hearing impaired.

1.) The 9-1-1 system automatically directs your call to the department responsible for the location of that telephone. The relay service is located in Miami, FL. and will not know which police, fire or emergency medical services to contact.

2.) The 9-1-1 system will automatically provide the telephone number that you are calling from so that the police, fire of emergency medical services will be able to call you back if the connection is broken. The relay service does not have this information to give the emergency responders to reestablish the connection.

3.) The 9-1-1 system will automatically provide the location that you are calling from so that the police, fire of emergency medical services will be able to respond to the location of the telephone even if you cannot communicate. The relay service does not have this information to give the emergency responders so that they can locate you even if you cannot talk.

Yes. The 9-1-1 equipment has the ability to go back and forth between listening to your voice and typing a reply on the TDD. Telecommunicators are also trained to communicate with those calling on a VCO.

Keep trying. Most agencies will send someone to investigate to ensure that all is well even if they cannot communicate with you. After the emergency is resolved, report your problem to 9-1-1 Management immediately by voice or TDD/TTY at (561) 712-6486 [If no answer with TDD call (561)712-6428]. We can investigate the problem to determine what measures need to be taken to prevent anyone from having the problem again.